Terms of Sevice

Polestar Terms of Service 2017


  • All classes and sessions are 55 minutes in duration
  • All equipment, including mats, are provided
  • Please bring a towel, water bottle and wear comfortable exercise clothing and socks
  • Class sizes are small to ensure you receive the best quality instruction and personal correction (10-12 places) so please book in to avoid disappointment.



  • All Pilates classes and Studio sessions must be prebooked and prepaid. To book into a class or you must have either pre-purchased sessions in your account or pay at the time of booking in the studio.
  • Bookings can be made and paid for online. Ask reception to help if you are not sure how to use the system.
  • Seniors and students receive a 10% discount on selected services (excluding memberships).s
  • We only accept Visa or Mastercard debit or credit.


Introductory Offer

  • Our Introductory Offer of unlimited Pilates classes for 2 weeks is only available to new clients of Polestar Pilates. You can only purchase the Introductory offer once. The Introductory Offer is non-refundable nor transferable and will activate from the date of your first class booking.
  • Payment of AUD$40.00 is required to secure your Introductory Offer. Payment is to be made online via Visa or Mastercard. To discuss alternative payment options, please contact: studio@polestarpilates.com.au


Studio Session Packs

Semi-Private and Private Studio Session 10 Packs will automatically renew, so you always have current sessions ready to go.
When you complete your Polestar Ezi-Debit Application Form, please nominate your preferred Visa, Mastercard or bank account details for the debits.
With auto-renew, when you complete your 10th session, the system will automatically debit the same amount for a new pack, from your nominated card or account. You can cancel this auto renewal at any time without notice.

To cancel your subscription please email us on: studio@polestarpilates.com.au
All 5 or 10 Pack Studio Sessions are valid for 3 months from first session date. Session Packs cannot be extended except in the case of illness or injury; in which case we will ask you to supply a medical certificate. Extensions due to medical reasons must be requested before your session pack expires.
All session packs are for individual use only. Sessions are not transferrable to and cannot be used by another person.


Cancellations & Refunds

  • We understand that sometimes, the unforeseeable can happen, but we have to be strict, fair and consistent with all clients. Therefore no exceptions will be made to our Cancellation Policy. 24 hours notice for cancellation is required, or the full session fee will be charged.
  • We do not give refunds for changing your mind.
  • All classes and sessions are non-transferable and non-refundable.
  • No extensions on 1 month, 3 month or 6 month packages.


Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and Services Tax). Please note that Physiotherapy sessions do not incur GST (Goods and Services Tax). All transactions are processed in AUD.



By submitting your payment details, you accept the Polestar Pilates Terms of Sale and consent to us using your payment and contact details in accordance with our Privacy Policy.


Privacy Policy

Polestar Pilates respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). Our Privacy Policy sets out how we collect and treat your personal information. Any information we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone.



  • The Creche is available 5 mornings a week (Mondays-Fridays 9.00am-1.00pm)
  • Cost for the creche is (cost 10 pack $60, or $8 casual.)
  • Spots are limited so booking is essential.
  • Phone Reception: 9091 9400 or email: studio@polestarpilates.com.au for creche bookings


Referral & Incentive Program

Polestar Pilates has partnered up with Perkville; a Rewards Program that helps us reward you for just about everything you do at Polestar! It's free and easy to participate. Perkville allows us to show gratitude for your loyalty by rewarding you with points that you can redeem for products and services. It's this simple; when you attend a class, you get points. When you refer a friend, you get points. When you check-in to Polestar on Facebook, you get points. There are so many more ways to earn points; you even get 100 points when you sign up!

PERKS – redeeming your points
100 points Group Mat class
250 points Group Reformer class
400 points Power Plate trio session
500 points Studio Semi-Private session
900 points 45 minute Massage
1200 points Studio Private session

Rewards – Gaining your points
100 points Purchase Group Class membership
100 points Refer a friend
50 points Birthday
25 points Join Rewards Program
20 points Share a photo on Facebook
10 points Facebook check-in
10 points Studio Attendance
5 points Class Attendance
1 point Online booking

Polestar Hours

  • Mon-Thurs : 6.30am-8.30pm
  • Friday : 6.30am-2.00pm
  • Saturday : 8.00am-1.30pm



While our website is upgraded with new information, and every possible care is taken to keep all information on this site as current as possible, Polestar Pilates will in no way be held responsible for any liability that stems from the use of the information supplied on this website.


More Information

If you would like more information, please contact us at studio@polestarpilates.com.au or by phone on +61 2 9091 9410